Refund & Return Policy

Refund & Return Policy – Novyro™

At Novyro™, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return or exchange within 7 days of receiving your order.

To be eligible:

  • Item must be unused and in original condition

  • Item must be in original packaging

  • Proof of purchase (order number) is required

2. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned:

  • Opened or used fragrances

  • Opened skincare products

  • Personal care items

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or wrong item:

  • Contact us within 48 hours of delivery

  • Provide clear photos/videos as proof

We will offer a replacement or full refund at no extra cost.

4. Refunds

Once your return is received and inspected:

  • Approved refunds will be processed within 5–7 business days

  • Refunds will be issued to your original payment method

5. Order Cancellation

  • Orders can be canceled within 12 hours of purchase

  • After processing or shipment, cancellation is no longer possible

6. Return Shipping

  • Customers are responsible for return shipping costs

  • Original shipping fees are non-refundable

7. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your payment provider

  • If still not resolved, contact us

8. Contact Us

For any return or refund requests, please contact:

📧 Email: support@novyro.com

📍 Address:
Novyro LLC
1209 Mountain Road PL NE #11316
Albuquerque, NM 87110
United States

Thank you for shopping with Novyro™. We value your trust and are committed to providing a smooth and reliable shopping experience.